Effective Date: 15 July 2025
Last Updated: 15 July 2025
CraftyX Services (“we,” “us,” or “our”) is committed to safeguarding your privacy and processing your personal data in an open and transparent manner. This policy describes how we collect, use, disclose, protect, and retain your personal information when you visit or interact with our website at craftyxservices.com.
1. Who We Are
CraftyX exists to make transformation bold, fast, and deeply human. This Privacy Policy applies to all website visitors, leads, contacts, subscribers, clients, and prospects interacting with our online or offline platforms.
2. Information We Collect
a. Information You Provide
- Contact details (name, email, phone number, organization) submitted via forms
- Message content from inquiries or consultations
- Newsletter sign‑up data (email)
- Uploaded documents or attachments (e.g. CVs or proposals)
b. Automatically Collected Data
- Browser and device information (user agent, IP, location data approximated)
- Website usage data (pages visited, referrer, time on site) via analytics
- Cookies and tracking pixels to understand interactions and preferences
3. How We Use Your Data
We use personal data for:
- Responding to inquiries and providing services
- Sending newsletters, event invitations, updates (with consent)
- Analyzing and improving our website and services
- Administrative purposes (IT support, internal reporting)
4. Legal Bases for Processing
Where applicable, we rely on the following processing legal bases (under GDPR, CCPA, etc.):
- Consent – where required, such as for newsletters
- Legitimate interest – for analytics, marketing optimization, and business operations
- Contractual necessity – to provide services requested by you
- Legal compliance – as required by applicable laws or regulations
5. Cookies & Tracking Technologies
We use cookies to:
- Enable core site functionality
- Collect analytics data to improve usability
- Facilitate personalized marketing and advertising
- You can manage your cookie preferences through our consent manager or browser settings
6. With Whom We Share Data
We may disclose your personal data to:
- Affiliates and subsidiaries for internal coordination
- Trusted third-party service providers (e.g. email platforms, hosting, analytics, marketing tools)
- Legal or regulatory bodies when required by law
- Successors in the event of merger, sale, or reorganization
- We do not sell your personal data in exchange for financial gain.
- Where applicable (e.g. under CCPA/CPRA standards), we may share data with advertising partners for analytics and marketing, which may constitute a “sale” under US state laws—but always within strict consent and transparency frameworks
7. Data Retention
Your personal data is retained only as long as necessary to fulfill its purpose or as required by law. This may include retaining marketing leads for a defined period (e.g. up to 2 years) or preserving service-related records while providing contract support. When no longer needed, data is securely deleted or anonymized .
8. Security Measures
We implement industry-standard organizational, technical, and administrative safeguards to protect your data:
- HTTPS encryption using TLS
- Access controls and data encryption at rest
- Routine security assessments and monitoring
- Data protection awareness and protocols for staff
- Although no system is perfect, we strive for secure and reliable processing in line with global best practices.
9. Your Privacy Rights
You may have the following rights under applicable law:
- Request access, correction, or deletion of your data
- Withdraw consent or object to processing based on legitimate interest
- Request data portability
- Opt out of marketing communications or data sharing where applicable
- Lodge a complaint with your local supervisory authority
10. International Transfers
If data is transferred outside your country (e.g., from the EU to the US), we ensure such transfers comply with applicable data protection law and use mechanisms like Standard Contractual Clauses or Binding Corporate Rules. Data is only shared with parties who meet strict security and privacy obligations .
11. Children’s Privacy
Our services and website are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data collection, we will promptly delete it.
12. Changes to this Policy
We may update this policy periodically to reflect legal, business, or service changes. Updates will be posted here with a revised effective date. We encourage you to review this page regularly.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data:
📧 Email: info@craftyxservices.com
🌐 Website: craftyxservices.com
You’ll be connected with our designated Privacy Officer or authorized representative.